★ ★ ★ ★ ★★ ★ ★ ★ ★
February 28, 2020
Do your homework (consider living elsewhere)
We lived here for 6 months, and at the end of the day, I would recommend going elsewhere. Here's why:
1.) Not very clean. For "luxury" apartments, the place is pretty messy. The courtyard smells like pet urine, the hallways smell like weed, there are typically cigarette butts in common areas, and the trash area is typically a nasty mess (if I could upload pictures I would). The garbage bins in common areas were almost always full, too.
2.) During our stay, there were multiple vehicle break-ins. Now, I understand that crime is technically out of direct management's control, but if you're looking to move here you need to know the place is surrounded by hotels and I think that brings more crime than normal. While they do have a gated garage, this didn't stop vehicle break-ins. Also, people absolutely FLY down that street. Be super careful when walking to your car.
3.) Their responsiveness to requests wasn't great. We asked for a knob on our stove to be fixed and they literally never did it... in the 6 months we were there. Not a huge deal as the 3 other knobs work, but the principle of not fixing it in 6 months is flat out ridiculous.
4.) Expect them to nickel and dime you during move-out. This was hands down the worst part of our experience. During the sales process, we were told by the sales rep that part of what makes Axis so great is they paint the walls, do a deep clean, and install new carpet for each tenant (staging this as their normal routine between tenants). However, when we moved out, we were hit with all kinds of ridiculous cleaning fees and some carpet cleaning fees. Personally, it feels shortsighted on management's part. I don't run an apartment complex, but it sure seems like I'd plan to deep clean ANY unit prior to bringing in a new tenant. That said, charging the previous tenant for these "extra cleaning fees" just suggests that they don't, or that they're using it as an opportunity to squeeze extra money out of you, both of which are concerning.
The pool is pretty nice.
Hope this helps!
Property Manager Responded: We are sorry to have seen you go and are disheartened that you had anything less than a great experience living here. We thank you for your honest feedback and promise to use it in our continuous improvement process. With the change in our maintenance team, we are excited about the positive changes that are already happening onsite. We truly wish you the best in your future endeavors, and we welcome you to contact us if you would like to discuss anything further with our management team.
March 7, 2020
